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Frequently Asked Questions
Are the classes online?
Yes, all classes are online through the Online Language Academy user panel.
What should I do if I face technical issues during a live lesson?

You can immediately contact our technical support team. We have a dedicated team to help you with any technical difficulties to ensure a smooth learning experience.

Are there resources and materials used in the classes?

Yes, we have licensed and interactive e-textbooks available for all language courses, free of charge. Moreover, you'll have access to these materials for 12 months.

How is the monitoring of my course improvements carried out?

Your progress is carried out  through class attendance, assignments, and tests. Regular feedback from the instructor will help you monitor your development.

Apart from online classes, what else is available?

To improve what you've learned in classes, you can easily access some exercises and tests prepared by our instructors through your user panel.

Is there an opportunity for makeup sessions in group classes?

Regular attendance is important in group classes! Throughout the course, you'll have up to 4 opportunities for one-on-one makeup sessions with the instructor for missed or difficult topics.

What are speaking clubs? How can I participate?

We have specially designed online conversation clubs led by instructors to help you speak the foreign language you're learning more fluently.

You can choose to benefit from this service alone. Simply purchase a speaking club programme suitable for your level from our general language education packages, then start participating to improve your fluency.

Do you provide certificates of participation at the end of courses and training?

At the conclusion of all courses and training where you've maintained regular attendance and performed successfully, you can easily download your personalized Online Language Academy participation certificate from your user panel.

How can I register for courses?

Firstly, you need to register on the platform to activate your account. Then, by purchasing your desired course and training package, you will quickly create your registration.

How can I make payments?

After logging in, you can securely and easily make payments for your desired courses and training packages using all credit cards with the 3D Secure feature through our Iyzico payment infrastructure. Your e-invoice will be sent to your email address.

Who can I use discount coupons?

If you have a specific discount coupon, you can easily view it in your user panel under the "My Coupons" section and apply the discount during the payment process.

How can our company team register for Professional Foreign Language training?

By providing online foreign language education support to your team, you can stand out in your industry, establish effective customer relations, and ultimately increase your earnings. Contact us by filling out the short form located at the bottom of our Corporate page to discuss this further.